Systemness as it Applies to Perioperative Services

What is “system-ness”? “Systemness” is the ability to provide a consistent experience for patients, providers, and hospital staff regardless of the care setting across the continuum. It can improve patient and provider experience, lower costs, improve quality patient care, reduce risk, and increase growth. However, achieving systemness can be quite challenging. Some believe that simply having an established common…

Transitioning into a Service Line Structure

In the past, hospitals were organized around departments or services like the catheterization lab, non-invasive labs, outpatient cardiology offices, etc.  In contrast, a service line is organized around programs or patient types regardless of where they originate (inpatient, outpatient, and ambulatory care centers).  The goal of organizing this way is to create value by leveraging…