This session reviewed the most impactful drivers for enhancing the patient experience within a new approach to care delivery that emphasizes the collection, analysis, and sharing of data as a foundation for decision-making. Strategies for metric development as well as the capture and utilization of meaningful performance data were identified.

Our experts explained how to:

• Develop an understanding of the measurement methods and resources available and the keys to identifying those methods within metric-driven care that are best suited to meet the needs of individual organizations.
• Identify the evaluation process necessary to ensure the selection of impactful metrics that will serve to enhance the patient experience in key clinical hospital programs.
• Discuss and identify the necessary and measurable components of fully integrated care to achieve the optimum patient experience.
• Evaluate the overall business case and intangible value(s) in enhancing the experience patients have at your hospital.

When setting a unified vision, along with a goal for patient-centered care delivery, demonstrable increases in clinical quality scores, financial performance, patient and physician satisfaction, and patient outcomes beyond the target population can be realized.