Entry-level position with an opportunity for advancement. We are looking for a highly energetic, self-motivated, client oriented individual. Our company culture encourages community engagement, and creative employee programs. This role is 25-30 hours per week. Candidates should be proficient in data entry, EXCEL, word, PowerPoint, and other Microsoft products. This role is responsible for supporting the accreditation business unit and coordinating all administrative functions of the surveyor team.
Position Scope: Assists the Accreditation team and business unit to deliver exceptional client work and work product. Works with the accreditation team in the development of client deliverables (correspondence, accreditation packets, templates, agendas, reports, AccrediDATA dashboards and educational content), administrative support of the accreditation surveyors with their calendars, travel, and maintenance of internal systems. Supports all general office needs when required.
Responsibilities:
- Act as a communication and engagement liaison between clients the accreditation business unit, sales, and the Corazon team.
- Administrative support of accreditation services to include all initiation activities, meeting coordination, telephone communication, tool development, and reporting.
- Act as a liaison between sales and accreditation delivery personnel by coordinating the necessary hand-off meetings
- Establishes secure communication protocols with hospitals, clients and physicians, monitors client submissions, and retrieves information as needed, including the management and organization of client records received and uploaded to Corazon’s HIPAA compliant BOX share file platform supporting the accreditation business unit.
- Coordinates all accreditation content (including peer review) specific to clinical data repositories, image management, medical review activities, documents uploaded to the Corazon client portal (box), etc.
- Collaborates with the finance team for all invoice tracking and provides assistance with AP when applicable.
- Researches and monitors relevant state-based and national accreditation standards and regulations.
- Assists in running AccrediDATA client dashboard reports.
- Manage and distribute specific accreditation business unit reports to the appropriate personnel.
- Develop and maintain process documentation, including, but not limited to policy and procedures supporting the accreditation business unit.
- Collaborate with marketing personnel to prepare materials that are consistent with Corazon branding and the expected work product.
- Maintain accountability such as providing maintenance support for the accreditation team dashboards and metrics. Participate in internal team meetings, strategy meetings, take minutes, and distribute as directed.
General Responsibilities:
- Provide support to the data entry, ongoing maintenance, and reporting of the Customer Relationship Management (CRM) [“CUBE”] system utilized for client and company business.
- Handle incoming calls and general inquiries; route all calls to the appropriate person in a professional manner.
- Maintain professional and positive relationships by responding readily to all internal and external customers.
- Work as an integral team member in maintaining smooth business operations; work collaboratively with the management team in various special projects where necessary.
Qualifications:
- Bachelor’s degree preferred. Associates degree in accounting, finance, or business required.
- Relevant work experience in hospital and/or healthcare setting preferred.
- Self-starter with exceptional time-management skills; must be able to prioritize tasks accordingly with an ability to manage multiple requests, tasks, and projects simultaneously and adhere to tight deadlines.
- Expert-level proficiency in Microsoft Office products, particularly, Excel, PowerPoint, and Word as well as internal and external database management.
- Strong written and verbal communication skills.
- Ability to work effectively, independently and in a team environment.
Other:
If you’re interested in applying for this position, please submit your application here.
Contact Katrina Callen at 412-364-8200 or email kcallen@corazoninc.com if you have any additional questions.